HSBC Group

Business: Global Payments Solutions
Open positions: 1
Role Title: Senior Manager – Product Engineering GSC’s
Global Career Band: 4
Location: Bangalore
Recruiter Name: Sahana Shivakumar
Why join us?

Global Payments Solutions (GPS) is a strategically important business for HSBC and plays a key part in the Group’s global leadership in transaction banking, utilizing its powerful international network to connect east and west. GPS serves 40k large corporate and mid-market companies, and 1.5m business banking clients, in over 50 markets globally.

The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

The GPS AI knowledge management lead is a key role within the Global GPS Service team, responsible for supporting and executing the strategy around AI knowledge, data and governance to help manage underlying data store, build and mature the knowledge repository. The role will report to the GPS Service Lead for New Economy on service led AI projects and initiatives.
What you’ll do: 

• This individual will serve as a dedicated GPS Service AI Product Owner to support development, execution, and commercialization of the GPS Service Gen AI Roadmap, working closely with the AI delivery specialist in the team

• Support strategy around AI Knowledge management, governance, knowledge enrichment, collaborating with teams in CMB, leading to effective delivery.

• Support the identification, development, and delivery of AI-powered solutions tailored to service needs—ranging from intelligent automation to agentic AI use cases, with a service perspective

• Collaborate and enable quick turn around on new POCs, from a data perspective to dive the overall delivery. This could be services or product.

• Manage content relating to AI & Data in the knowledge management space and develop a framework for information evergreening

• Support execution and commercialization of the GPS Service Gen AI Roadmap

What you will need to succeed in the role:

• Excellent data analytical skills

• Good in business analysis and data management

• Experience in knowledge and data management and must have set governance and strategy around that.

• Experience in automation with data solutions will be an added advantage

• Practical experience of major business transformation with global project management experience, successfully executing large-scale, complex global / regional change initiatives. Candidates familiar with projects relating to discriminative/generative AI and Data, is an added advantage

• A global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done.

• Collaborative and inclusive, ability to work well with others to leverage resources available to achieve goals.

• Excellent organizational, time management and planning skills to cope with multiple large-scale responsibilities.

• Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization.

• knowledge of global and regional/country regulatory landscape and ability to assess the impact of proposed changes in line with risk aspects and regulatory rules is a plus

• Proven ability in working across multi-disciplinary and culturally diverse work environments.

• Highly motivated & self-driven to ensure successful delivery of complex transformational initiatives.
  Link to Candidate User Guide:
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  Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
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  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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