HSBC Group

Business: Client Change and Onboarding, Securities Services

Open positions:1

Role Title: Senior Project Manager

Global Career Band: 4

Location (Country / City ): India/Bangalore

Recruiter Name : Tanvi Mathur

The Opportunity:

• The Client Onboarding and Client Change function is a cross product function within Market & Securities Services (MSS). The team focuses on client changes and client transitions. The function ensures collaboration across the different teams that need to be part of the process to onboard clients and deliver Client Change into Securities Services.
• The Senior Project Manager for Client Onboarding and Client Change will work closely with the Regional Head for Client Onboarding and Client Change and will be responsible for managing projects that translate a sales mandate / new business opportunity, into an operational client account through end-to-end management of the onboarding process in EMEA.  Responsibilities will include the following aspects of the client onboarding process:
• Client Focus:  Facing off and building relationships with the client base, and where required acting as a point of contact for new onboarding related requirements, and ensuring clients have transparency with respect to the status of onboardings.
• Internal Partner Coordination:   Building strong relationships with internal partners, such as Sales, Client Management, Operations, Product and Technology, in order to facilitate client timelines, and continue to improve processes facing off to clients supporting the onboarding and delivery of client activities under the AOM sector.
• Support overall Programme Management – Support the Functional Head to deliver end to end project/ programme management accountable to client and business owners.  Responsible for the delivery of the client onboarding in a timely manner, ensuring transparency on risks / issues / dependencies, and ensuring timely decisions.
• The role holder will ensure consistency of the client experience across multiple locations ensuring timely and transparent communication.
• The role will work closely with both the Product Delivery teams and other functional delivery teams ensuring relevant processes and governance is in place.

What you’ll do:

Impact on the Business

• Drive the successful delivery, providing end-end project leadership, planning and collaboration with internal and external stakeholders, and post implementation support for client onboarding activities
• Face off to clients ensuring a consistent client experience for all locations
• Create and maintain detailed and pragmatic project plans including identification of the critical path for complex changes
• Ensure an effective and appropriate project governance structure is in place and applied
• Proactively challenge the status of risks / issues to ensure the appropriate mitigation / remedial plans are in place
• Identify, capture, understand, communicate and regularly assess the major risk and issues associated with key deliverables in line with the governance structure
• Identify, understand and manage the inter-dependencies of changes both internally and externally
• Proactively manage changes to scope of deliveries, identify potential crisis, and devise contingency plans

Customers & Stakeholders

• Manage client relationships and expectations by developing and executing a communication process to keep others up-to-date on project or change status
• Build, develop and grow any business relationships, both internally / externally, to aid delivery of the programme
• Liaise with staff in other locations to ensure that Product Delivery standards are implemented across the Locations

Leadership & Teamwork

• Liaise with Product, Operations and IT teams as appropriate to ensure any deliverables dependent on these functions are on track to complete in line with agreed timeframes
• Support, lead, coordinate to ensure change requirements are appropriately gathered, documented and signed off
• Encourage a positive working environment across disciplines and teams, resulting in stronger alignment
• Identifies opportunities for improvements and suggestions for change
• Experience of leading teams, supporting team development, capability uplift and performance management

Operational Effectiveness & Control

• Develop best practices and tools for change project execution and management

Management of Risk 

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations for clients globally.

Observation of Internal Controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

What you will need to succeed in the role:

• Extensive experience in the Finance and Banking industry environment (e.g., Asset Mgmt., Hedge Fund, Fund administrator, brokerage house, custodian, investment bank, Insurance sector etc.) together with business project management experience
• Knowledge of Custody or Funds business or Broker Dealer or Asset Owner & Managers (AOM) for Settlements, or Asset Services is highly desirable but not essential for this role
• Experience in client facing communication
• Strong written and verbal communication skills in English
• Excellent project management, organizational and time management skills. Ability to focus, mobilize a team to help attain an end goal
• Strong experience and proven track record that can be demonstrated in delivering complex business and IT system related changes
• Ability to work in a high-pressure environment, working in a matrix environment and delivering results
• Flexibility in approach, and the ability to show initiative and respond quickly to changing situations
• Ability to manage ambiguity and work to bring clarity by effectively engaging clients or partners
• Excellent 360-degree communication skills and interpersonal skills
• Positive ‘can do’ attitude
• Results-focused, and driven with an inquisitive mind-set that follows through on all aspects of complicated workflow
• Structured approach to programme and project management including promoting and ensuring adherence to the project management framework defined by MSS
• Excellent attention to detail, with ability to communicate to different levels of audience
• Ability to execute role with a high level of autonomy while being mindful of when to seek guidance and approval

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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