HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=4587&company=hsbcholdin&st=D0FA046121C354924CDDCFC95D0CF2334A8C493B

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. 

For any UK based employees wanting to apply for this role, please do not apply via this page, Instead use this link which will take you to our new platform hsbc.eightfold.ai/careerhub/explore/jobs. Any non-UK residents please continue with your application via this page.

This role focuses on ensuring great outcomes for our customers by maintaining high standards in line with the Financial Conduct Authority (FCA’s) Consumer Duty. You’ll be responsible for creating and managing frameworks that help the business meet its regulatory obligations and continuously improve the customer experience.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will  

• Ensure frameworks for product governance, pricing, customer journeys, and outcomes reporting comply with regulatory standards.
• Manage Framework Oversight forums to demonstrate compliance by UK Lines of Business.
• Collaborate with business teams to embed “Managing by Customer Outcomes” in line with UK principles and standards.
• Support consistent reporting and interpretation by senior leaders to meet Consumer Duty requirements and governance responsibilities.
• Lead the review and submission of production process for CEO and annual Board reports on Customer Outcomes, ensuring data accuracy and content quality.
• Act as a key contact for Consumer Duty, coordinating with internal teams and regulators.
• Build strong relationships with stakeholders inside and outside the business.

To be successful in this role you should meet the following requirements:

• Proven experience managing frameworks and standards in matrixed organisations.
• Skilled in presenting complex, confidential issues clearly to executives, boards, and regulators, using simple language for global stakeholers.
• Knowledge of the external environment (Risk, regulatory, political, competitors etc.).
• Exceptional relationship-building, collaboration, and influencing abilities.
• Knowledge of business structures and dynamics in the UK and globally.
• Knowledge of the Non-Financial Risk framework.
• Experience of working in a Risk or Compliance function or within a 1LoD risk team

This role is based in Birmingham RFB Headquarters (GB5300) Hybrid.

If you are an HSBC Contractor and wish to apply to this role, click here.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
 
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
 
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
 
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.