Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. 

Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include: DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cyber experts, as well as Project and Programme managers.

Scale and complexity here-someone who wants to expand and become a recognised expert

Chance to fundamentally change the embedded practices

With the scale of the organisation, the successful candidate will find this as a springboard to many opportunities.

Opportunity to understand of operational resilience 

This role will have an experience of leading an SLM practice in a large complex organisation.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

  • Be accountable for the definition, governance and improvement of the Service Level Management Process
  • Define SLM process and build roadmap to deliver service improvements.
  • Collaborate with business and stakeholders to ensure that IT Service Level Management initiatives align with business priorities and objectives. 
  • Develop metrics to track the success of transformation initiatives and report progress to senior leadership. 
  • An expert  who can become a process owner building a more active and customer centric process.
Requisitos

To be successful in this role you should meet the following requirements:

  • Someone who has been a user of Service Now, understanding of ITSM and ITIL 
  • Experience working in a complex organisation
  • Driven the design and implementation of Service Level Management
  • Understanding platform capabilities,Project Management

This role is based in Sheffield.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).

Nombre del recruiter
HSBC Recruitment
Email del recruiter
hsbc.recruitment@hsbc.com