HSBC Group

Business:Insurance
Open Positions: 1
Recruiter Name: Veronica Zhong

Why join us? 
Insurance is a part of the International WPB Business with headquarters in Hong Kong. The Insurance Value Stream (VS) and Investment (VSIP) is split across 11 Sub-Value Streams (SVS). The Insurance Risk and IFRS17 Tech Lead is part of the Core Enabler SVS, reporting into the Insurance VS Tech Lead and is responsible to lead the Technology team for delivery and maintenance of the Risk Technology solution for the INS Global Actuarial and Reporting teams. 

The Opportunity: 
This role focuses on enhancing engineering work by supporting production issue resolution, contributing to IT projects, and ensuring compliance with project management standards and best practices. It requires a solid engineering foundation and expertise in planning, executing, and governing IT projects effectively.

What you’ll do: 
• Conduct production support activities, including health checks and ad-hoc communications, ensuring timely milestone delivery and escalating issues as needed.
• The Core Enabler SVS consists of systems being used by the Insurance Actuarial and Reporting teams. 
• A key component of this team is ensuring the technical, stakeholder and budget management of a vendor product Prophet Managed Cloud Services (PMCS from FIS) that is used by the Actuarial team which has a ~US$ 7m annual spend.
• As a key member of the Global Insurance Tech management team, they may also have direct and indirect line or assignment management responsibility for a group of more junior resources across multiple locations. Also given the close relationship between the Actuarial and Insurance Risk systems, the role holder will need to consider the end to end solution across these areas, and be responsible for delivery of the solution running on the same technology platform as for the Actuaries.
• Administer database systems (MySQL, SQL Server) and utilize scripting languages like Python for system maintenance.
• Leverage MS Power App and Power BI for workflow optimization.
• Provide application production support for Cloud services (AWS, Azure).
• Address vendor system issues, collaborate with IT teams to identify root causes, and improve system performance.
• Apply strong analytical, oral, and written communication skills to resolve IT project challenges.
• Manage projects using agile practices, such as sprint planning, daily stand-ups, retrospectives, and tools like PowerPoint, JIRA, Confluence, ServiceNow, SharePoint, and Qliksense.
• Deliver impactful presentations and summaries, prioritize tasks efficiently, and oversee governance processes for systems like EHC and Datavisa.
• Handle Archer engagements, vendor management, and third-party risk management.
• Manage third-party expenditures, liaise with vendors for SoW creation, and oversee purchase order lifecycle activities.
• Coordinate Man Power Planning (MPP) with IT Leads to forecast resourcing needs across projects.
• Utilize financial expertise to manage BP lifecycle and exposure status reporting.
• Quickly adapt to new systems and resolve production incidents for HSBC users.

What you will need to succeed in the role: 
• Demonstrated experience in production support and IT project management.
• Have background of Enquiry Service Platform(ESP)
• Proficiency in Cloud services (AWS, Azure) and database management (MySQL, SQL Server).
• Expertise in scripting languages like Python.
• Familiarity with MS Power App, Power BI, and Microsoft Office Suite (PowerPoint, Excel, Word, Visio, Project).
• Experience with agile methodologies and tools like JIRA, Confluence, ServiceNow, SharePoint, and Qliksense.
• Strong analytical, communication, and problem-solving abilities.
• Background in vendor management, third-party risk management, and financial reporting.
• Knowledge on Insurance domain would be preferable.
• Knowledge on IFRS17 domain would be preferable
• Knowledge on Prophet domain would be preferable.
• Knowledge on Actuarial would be preferable.

What additional skills will be good to have?
• Knowledge of SQL and Postman.
• Familiarity with Clarity and GPDM cost tracking.
• Experience with PMCS systems.
• Background in systems like EHC and Datavisa.
• Certifications in project management or cloud services.

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56 

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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