HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- CTO

In this role, you will:    

• Provide guidance to all stakeholders to minimize software vulnerability risk to the Bank. 
• Execution of activities and deliver the solutions / deliverables per the agreed requirements, schedules, within estimated efforts, within levels of quality and documentation.
• Create and Communicate project updates / progress, action plans / issues on timely basis.
• Organize meetings with leads and SMEs for development or support of deliverables.
• Escalation Management
• Proactively identify problem situations and resolve to give maximum customer satisfaction.
• Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.
• Run and generate inventory reports to analyse and take appropriate actions to fit in the definition of SLM.

To be successful in this role, you should meet the following requirements:    

• 10+ years of experience in IT Infrastructure, specifically in AIR & Service Now.
• Proficiency in Excel is a must.
• Experience with win10 and win11 Operating systems, mainly with respect to applications available of Database.
• Knowledge on SCCM, DMT Tools will be added advantage.
• Knowledge of Application compatibility for Win11.
• Hands on knowledge of JIRA is required.
• Good Knowledge on managing database and end to end management of application from creation to its end of life.
• Excellent communication skills, with ability to describe complex technical scenarios in a concise manner, both verbally and written, and articulating the content depending on the audience
• Good analytical skills to review, understand and interpret documentation & requirements.
• Basic understanding of Jenkins and GitHub is required.
• Better project monitoring and reporting are the key of SLM

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India