HSBC Group

(Grade: GCB5) 

HSBC International Wealth and Premier Banking (IWPB) 

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an experienced professional to join our team.

In this role, you will: 

•         Manage flagship branch covering operation, Retail and Wealth; managing employees of the flagship branch.

•         Direct and motivate customer service team and support staff to provide efficient customer services at the flagship branch counters by well balancing between service/ sales and risk control. He/she will provide guidance on transactions/operation activities and ensure that all work is processed in accordance with the established and documented procedures. He/She will also support and manage frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements. And the role will use knowledge of products, processes and procedures to address customer needs both through the team and individually.

•         Manage or oversee the management of unit administration activities

•         Coach and train branch staff employees and manage employee attrition rates.

•         Ensure staff to deliver good customer experience and meet a wide range of customer needs.

•         Ensure to prevent avoidable errors and operational losses and minimizing rework and control sales quality

To be successful in the role, you should meet the following requirements： 

1.Knowledge / Experience 

Proven ability in team leadership and management

Proven ability in Wealth and Retail distribution

Proven and progressive management experience.

Demonstrate behaviours consistent with HSBC Values

Proven adherence to controls and compliance with no significant breaches

Expertise in financial planning and related systems and processes 

2.Skills 

Strong counter management, customer service management, operation management, management planning, risk management, financial, leadership, project management, and communication skills.

Strong planning and organising skills.

Ability to use numerical data to effectively manage branch performance.

Excellent industry and sector knowledge.

Good knowledge of Wealth and Retail distribution techniques and models.

Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating

Coaching operational knowledge, guidance update, regulatory requirement updates, best practice on a team and one to one basis

Planning and organising skills

Analytical skills

Problem solving skills 

3.Qualifications and Certificates (add local requirements) 

Attain appropriate professional and regulatory qualifications as required by the local market

Attain any internal standards as required by market

Proven ability in team leadership and management

Proven ability in Wealth and Retail distribution

Proven and progressive management experience.

Proven ability in relationship management in the Retail sector

Demonstrate behaviours consistent with HSBC Values

Proven adherence to controls and compliance with no significant breaches

Expertise in financial planning and related systems and processes 

Interested employees please ensure that you submit your application before Unposting Date (as below). 

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application.  

Please ensure to completely understand the 'Internal Job Application Criteria' below and adhere to it before you submit a job application. 

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0179351&sys_kb_id=5526f5c61b0a3d500ac0fe64164bcb4d 

For details, please contact Fiona Tang at (029) 6851 1631 Tie Line 11631 [Fiona F TANG <fionaftang@hsbc.com.cn>]

You’ll achieve more at HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by HSBC Bank (China) Company Limited