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This job profile provides a broad overview of the Job Operations Associate and is not intended to exhaustively describe the job.

Job Profile

Operations Associate jobs provide support to multiple team and operations which provides services to internal customers. This category does not have external customer facing or revenue generating responsibilities and serves internal stakeholders. The remit area may be an entire country, entire region or an entire Global Business.

The key tasks for this category may include some or all of the following:

• Assisting in the management of a service operations team or unit for a geographical area in the operation, delivery and execution of internal business services, technological services and transformation resources

• Assisting in internal business operations are executed in accordance with prevailing rules, blueprint and design principles

• Assisting in the management of developmental activity for team members and manage their work schedules to ensure optimum coverage for stakeholders

• Supporting colleagues to ensure a cost efficient service delivery proposition for the remit area, whilst maintaining Service Level Agreements

• Assisting to achieve continuous improvements in efficiency of service provision and cost effectiveness of operations

Minimum Graduation or as required for the role, whichever is higher 

Eligibility Criteria

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
• INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

Useful Link

Link to Careers Site: Click HERE 

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India