HSBC Group

GCB 4

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Transformation Lead (8 months - Fixed Term Contract).

Principal Responsibilities

In this role you will

• Manage the delivery of multiple complex customer experience enhancement initiatives from design through to release
• Engaging with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams to document design options and recommendations
• Using storyboarding, task analysis, and user research tasks to capture, develop user requirements and support product owner(s) to prioritize backlog
• Manage a team of diverse and high-potential Business Analysts/Change Agents, while orchestrate and provide guidance to multi-functional working teams
• Empower teams to collaborate and make effective decisions promoting adaptive planning, evolutionary development, early delivery and continuous improvement
• Designing solutions or change interventions, including training and communication
• Oversee change management activities which can include diverse tasks such as timeline planning, stakeholder engagement, and risk management
• Tracking and documenting progress and managing status reporting in Steering Committees, budget and resource (including external service providers) management and forecasting

To be successful you will need

• Degree in Business Information Systems or a related field
• Sound Banking and Products background (e.g. Pensions) would be an advantage
• Proven track record as an outstanding analyst, consultant or project manager, with experience in large scale/complex programmes or Compliance & Regulatory projects would be beneficial
• Overall financial services industry knowledge with specific functional expertise
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Ability to motivate and lead people, employing appropriate management styles
• Proven ability to work across regions whilst maintaining a global perspective
• Proven ability to work with senior stakeholders and sponsors, while able to get close to details

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.