Job description
Business: Global Service Delivery – Payment Services
Open positions:1
Role Title: Vice president Operations - Global billing and Liquidity GSC’s
Global Career Band: 4
Location (Country / City ): India-Hyderabad/Bangalore
Recruiter Name : Anusha BALAKRISHNA
Why join us?
- Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition. Within DBS, Global Payments Solutions (GPS) Operations provides the operational stewardship of the GPS franchise, processing over 4.4B payments with value of $600T annually.
- GPS offers cash management products and expertise with the ambition to be the world's best international cash management and payments provider and bring the whole of HSBC's network seamlessly to our clients. To achieve this ambition and to keep pace with the accelerating pace of change required by our clients, GPS has a GEC endorsed strategy that will fundamentally reshape Global Payments Solutions into a technology-enabled, globally connected payments franchise, better supporting clients' needs and leading the market.
The Opportunity:
- Global Billing System (“GBS”) is a Group billing platform which provides consolidated billing service. Global Billing Support (GBS) / Central Charges Unit (CCU) provide specialist services pertaining to charges and invoice related issues. The role is varied and encompasses many duties, including the end-to-end management of Global Billing Systems (GBS) platform for Payments and Cash Management (P&CM) involving multiple countries. The operational task involves onboarding of new customers on GBS platform and delivering ongoing maintenance and support. GBS is deployed in 26 countries and discussion to scale this up to the remaining markets. To support the target operating model and the global rollout, a Billing Centre of Excellence has been established within the GSC in Bangalore.
- GLCM / Liquidity Operations team ensures delivery of sophisticated Liquidity products namely Global Liquidity Engine, Cross Border Cash Concentration, Global Deposit Pricing, Liquidity Investment Solutions, Negative Credit Interest, and Legacy Pooling & Cash Concentration. The role primarily is responsible for overall Incident management for any failures across Liquidity Propositions, Produce MI’s, Vendor management, Application releases, System defect fixes, Stake holder management, Reference Data Setup, Customer Setup, Country
- Deployment, User Acceptance Testing, Functional Regression, Production Verification Testing, Enquiry Resolution, Interest rework solution etc.
What you’ll do:
- Effective management of an extensive network of stake holders within HTS, GLCM, Regional payments teams and other global functions; to ensure accelerated and seamless roll out of GBS/GRMB from a Service Delivery perspective.
- Responsible for overall management of the Billing and liquidity, including Production (Operations BAU activities) and Deployment (UAT– for countries supported by GBS and Liquidity).
- Successful delivery / implementation of GRMB/ LMS / new system platform across products/ markets
- Responsible for overall management of the Liquidity Services team catering to global countries and multiple products, ensuring effective delivery of the Liquidity proposition. This includes Production (Operations BAU activities) and Deployment (UAT / PVT activities).
- Lead planning, execution and sign off of User Acceptance Testing and Production verification testing of new countries / clients onto GBS/ Correspondent bank charges (CBC) ,as required.
- Manage incidents caused by external factors through co-ordination and timely communication.
- Participate in evaluation of new functionalities / enhancements where required.
- Define service delivery requirements as part of new product proposition.
- Overall management of operational framework for Billing and Liquidity Utility including setup of procedures, quality checking model, management information reporting requirements, system setup and contingency preparedness.
- Ensure that standard practices around end-to-end workflow management, training, operational performance management is embedded into each proposition.
- Ensure that the standard set of operational requirements are defined, documented and then embedded as 'core' into each deployment/ release whilst ensuring appropriate documentation and sign off for any variance / deviation.
- Ensure that the Payments Service delivery teams (in-country and offshore) acquire the requisite system knowledge for all aspects of Billing / Liquidity propositions and are provided training before live implementation.
- Ensure that standard workflows are aligned to Payments Risk framework & that every transition is managed with minimal operational disruption.
- Embed various controls into the day-to-day operation to ensure risk free operation and enhanced customer experience.
- Recruit and build Billing and Liquidity Utility with key talent, in line with GLCM growth strategy.
- Manage and support various in-country deployments for Liquidity, CBC charges and Billing.
Impact on the Business
- Effective management of an extensive network of stake holders within GLCM and other global functions; to ensure accelerated delivery.
- Prioritization of resources and effective escalation of conflicting priorities, in senior management Steering Committees
- Operational processes to be set up in line with Group Compliance policy and local regulatory obligations.
- Ensure that all new initiatives are compliant with Payment’s control framework.
Customers / Stakeholders
- Critical Path and Management of Interdependencies
- Conflict Management and issues resolution in times of escalation
- Provide dedicated and centralized resourcing guidance to all Billing and Liquidity deployments.
- Stakeholder communication and engagement with Senior stakeholders and Global Business/functions
- Ensure cross-regional communication to ensure a globally consistent delivery of services / propositions.
- Ensure that consistent and effective training is imparted to all users ahead of Go live and any learning / productivity issues are addressed proactively.
Leadership & Teamwork
- Live the Group values.
- Support deployment of Billing and liquidity Proposition across the countries in plan, driving Global consistency, implementing shared best practice and monitoring progress against KPIs and stated execution plans.
- Lead the holistic aggregation of resources e.g., hiring, right shoring decisions etc.
Guidance & Authority
- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
- Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training.
- Foster a compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.
- Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.
- Contribute to the overall corporate governance structure in payments, including policy and decision-making, as a member of various Committees.
- Proactively develop and execute risk mitigation measures to protect the Bank and its customers from all regulatory, compliance and service issues.
Management of Risk
- Manage pro-active, data led analysis to identify current and emerging risks and issues
- Anticipate and mitigate risks around our control environment through helping support entities with execution of key controls and identification of control weaknesses.
Requisitos
What you will need to succeed in the role:
- Hands-on experience in people management. E
- Strong understanding of pricing and Billing processes, correspondent bank charges (CBC) and liquidity management D
- Deep understanding of liquidity products, limits and exposures and proven track record of mitigation such risks
- Proven experience in operations preferably with Financial service or related field E
- Ability to handle multiple priorities and manage time effectively D
- Proficiency in MS tools and advanced MS excel skills D
- Strong communication skill and ability to work with Diverse team E
- Experience in managing cross functional project and process improvements E
- Excellent written and oral communication. E
- People management experience – Leading, motivating and developing, large teams with diversified responsibilities for min. of 2 years. E
- Has experience in planning and organizing work in a global environment. D
- Possesses experience of establishing and maintaining relationships with senior decision makers. E
- Is a change leader to drive and implement changes within the Payments Business Service. E
- Has in the past, taken difficult decision by keeping global strategy and / or bigger picture in view. E
- Has the ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines. D
- Understands the detail of the roles of various HDPI functions and can coordinate with multiple parties simultaneously to drive common objectives. D
- Ability to understand and manage risk. E
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Anusha Balakrishna
Email del recruiter
anusha.balakrishna@hsbc.co.in