Job description
Open positions: 1
Role Title: Wealth and Premier Support Officer GSC’s
Global Career Band: 7
Location (Country / City ): Bangalore
Recruiter Name : Kanupriya Mishra
The Opportunity:
Role purpose
- Provide day to day Operational Support for the Wealth & Premier Teams, including system support, recruitment processing, portfolio maintenance, data gathering etc. to ensure our customer facing colleagues have the required tools to undertake their roles.
- Work closely with Hiring Managers to ensure the candidate experience is a positive one not only with job offers etc but supporting with Onboarding Course demand, Travel & Hotel guidance, working with the Training Delivery Managers on timetable, scheduling, booking on My Learning etc.
- Ensuring accurate records are maintained and fed into the appropriate departments for other systems to be maintained. These include: Fidelity UAR, IRESS Platform, Portfolio Dashboard, 3rd Party Suppliers, Change of RM mailings, WM/RM Links, WM/WA Marketing List, POLA, BCDU hierarchy changes etc
- Provide an outstanding customer experience to the colleagues you support, aiming to resolve queries immediately where possible and escalating or providing guidance where appropriate and unable to resolve at FPOC.
- Undertake system Administration such as BMM Privs, Input limit changes, system set up for new starters, removal for leavers to ensure their integrity is maintained and allowing the customer facing teams to undertake their roles effectively.
- Monitor Live Sign activity from Clients, forwarding items received in a timely manner to the appropriate Wealth Manager/Wealth Adviser/Relationship Manager in order that timely execution is undertaken.
- Work with Regulated Complaints team to identify the most appropriate RM/WM co-ordinating file location and submission in a timely manner.
Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)
- None
What you’ll do:
Accountabilities for Business, Customers and Stakeholders
- Primary point of contact for queries from the front line Wealth & Premier Teams
- Build strong Stakeholder Relationships with the Heads of Wealth and Area Wealth Manager Teams
- Strong Communication skills required to provide confident, clear and professional responses.
Leadership & Teamwork
- Work closely with the People & Operations Manager to ensure a smooth and coordinated approach.
- Acting as part of a team to provide excellent service.
Requisitos
What you will need to succeed in the role:
Functional Knowledge
- Retail Banking Systems
- Wealth Specific Platforms & Systems
- FIM requirements
- Regulated Procedures & Platforms
Others
- Excellent Communication skills
- Stakeholder Management skills
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Kanupriya Mishra
Email del recruiter
kanupriya.mishra@hsbc.co.in