HSBC Group

GCB 7

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If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking a high calibre professional to join our team as a Senior Officer, MPF Administration (9 months fixed term contract).

Principal Responsibilities

In this role you will:

• Handle physical document submitted from the customers with a strict timeline at office and work overtime might be required during peak period

• Dispatch benefit payment to the customers within regulatory timeline at office and work overtime might be required during peak period

• Re-mail the physical correspondences within agreed service lead time for premium customers at office 

• Prepare and arrange blasting the e-communication messages to the customers on a regular basis

• Conduct testing of the new initiative of e-communication messages before implementation

• Perform quality assurance of management statistic report produced by GSC Operations

• Ensure and improve efficiency and effectiveness of the team. Effective communication with subordinates, peers, supervisors, and other colleagues across teams

• Handle special projects and ad hoc tasks

To be successful you will:

• Ability to work Independently

• Ability to develop innovative solutions to enhance service delivery and improve operation efficiency

• Ability to prioritise tasks efficiently and manage multiple tasks

• Ability to handle conflicting ideas/suggestions from various stakeholders and propose solutions acceptable to all parties

• Possess a high level of flexibility in the approach and must be able to demonstrate good judgment and sense

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.