ID del contrato
At HSBC Bermuda, we’re a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our Premier team, you can be part of something bigger. We need talent like you to help evolve and grow our business.
The Premier proposition is a strategic priority for HSBC, and the role of Premier Officer is a key supporting role in the achievement of the proposition objectives. This role is a part of the Premier relationship team, and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients, and increase Premier Relationship Manager's (PRM's) client-facing time.
The role provides dedicated support to a team of PRMs in their overall achievement in areas covering acquisition, cross sales, retention and growth of their portfolios, as well as the day-to-day contact with their clients in the delivery of the proposition objectives. The role is a customer facing and administrative role where professionalism, client focus, and operational knowledge is key.
In this role you will:
- Provide support to PRMs with regard to client requirements, system procedures and processes, as well as taking ownership for ad hoc projects as required by the business.
- Be responsible (together with the PRM) for service quality and income generation in accordance with the Bank’s strategy and policy in relation to the portfolio.
- Manage (together with PRM) the personal banking needs for a high net worth customer base, while ensuring that the highest standards of customer service are met at all times.
- Consistently deliver a high quality of work for our customers, taking ownership for preventing avoidable errors, operational losses and minimizing rework.
- Take ownership of delivering a great customer experience by delivering on expected staff responsiveness SLA’s and working quickly to resolve complaints at first point of contact when they arise.
- Service client needs upon arrival into HSBC Premier for on demand service.
You should apply if you have:
- Understanding of needs-based sales process.
- Sound grasp of current policies/procedures.
- Ability to deliver creative and flexible customer solutions.
- Attention to detail and a high level of accuracy in all output.
When you join HSBC, you’ll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as:
- Salary and benefits designed to give you a solid foundation for the present and future
- Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities
- Flexible working environment
- Range of resources to support your mental, physical, and social well-being
- Opportunities to work internationally, and join a range of Employee Resource Groups
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.