Job description
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
Implement employee value management across Region/Distribution sales network
Leadership & Teamwork
Construct learning roadmap and delivery.
Recruitment of new members into team, based on Bank Standard process.
Engagement scores in line with GPS norms.
Ensure effective succession plan is in place.
Communicate the HSBC vision, Values and goals to others clearly and consistently to build engagement and an inclusive, high performing, customer-centered culture.
Operational Effectiveness & Process Streamlining：
Individuals are responsible for their own effectiveness, development and results. People performing a sole transactional role or one of a more generalist nature.
Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
Requirements
To be successful in the role, you should meet the following requirements:
- Bachelor-degree and above with Minimum 5 years’ experience in the field of Learning and Coaching or in Customer Development related positions
- Excellent training and coaching capabilities, experience in IWPB frontline is a plus
- Independent team-worker, mature, self-motivated and agile in behavior and mind-set
- Good communication and relationship management skills
- Proven ability to work under pressure within demanding timelines
- Experience producing reporting and management information
- Demonstrate strong alignment with HSBC values and embedding the values in day to day behaviors and decision making
- Good command of English
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /CN
Issued by HSBC Bank (China) Company Limited