Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. 

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.  Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.  We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities. 

About Us

MSS Tech is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.

About the Role

Fixed Income, Currencies and Commodities (FICC) IT at HSBC is a global asset class covering Front to Back IT services for business lines including Global Debt Markets, Emergent Market Rates, Market Treasuries and Foreign Currencies & Commodities. It is a global team with strong presence in London, Hong Kong, New York, Paris, Toronto, Guangzhou, Krakow, Pune and Bangalore

The team is responsible for:

Pre trade systems allowing orders, market data streaming, market negotiations, Algo trading, live risk

A suite of primary trading systems, which support the trading and risk management capabilities of the desks, as well as all upstream & downstream connectivity and data feeds for all business functions

The generation of the P&L and risk numbers for the Fixed Income and BSM business

Tools which allow display/enrichment of data produced by relevant systems

The candidate is required to be involved in production support (via a rota) and be proactively engaged in improvements on automation. With the right candidate, there is potential for the new hire to grow into a technical lead for the region.

As our Application Support Specialist, GC (Global Calypso) Fixed Income, you will:

Working in Global Calypso Team, the candidate will oversee work items requiring:
To be a major team member in Global Calypso Team in Toronto to build the strategic solution for Fixed Income trading
Work in DevOps model to support the Front Office Traders
Build application for both GUI and backend to support EM Rates & SCP electronic trading
To support business in the region for EM Rates & SCP Global Calypso Team related requests
Work with local and global IT team closely to deliver the technology roadmap
Build and maintain the global infrastructure environment as a part of the team

What Your Day will Look Like:

Monitor the Global Calypso batches (6000+ jobs) throughout the day and make sure they complete within SLA
Detailed troubleshooting & solutioning of control-m failures, user issues, data issues etc
For any upstream or downstream issues, interact with various teams & get the issues fixed to have Global Calypso system ready for users
Take handover from India team in morning of Batch & user issues and resolve them during day
Interact with UK, US users and help to resolve their queries around derivatives products and workflow
Collaborate with US & India dev for any enhancement and prod issue fix work
Implement & Enhance observability on Global Calypso GCP, AWS, HIC & On-prem platforms
Handle monthly regression, release & deployment cycles for Global calypso
Enhance & maintain CI/CD pipeline for all sub applications of Global Calypso
Collaborate with Risk control officers to mitigate the risks around Global Calypso application
Work on Poc’s to adapt Global Calypso Devops tooling stack as per latest HSBC & Market standards
Collaborate with central Jenkins, Ansible, G3, DigiBA, GCP teams to adopt new deployment standards in Global Calypso pipeline

Specialist Engineering