Job description

A Career with Hang Seng Bank 

  

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.  

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. 

 

We are currently seeking high caliber professionals to join our team as Assistant Channel Experience and Optimization Manager

 

Principal responsibilities

  • Assist the Section Head to achieve the desired business goals and objectives of the department 
  • Coordinate with internal business unites to formulate the effective strategies / business plan on various initiatives / activities / projects
  • Enhance operational efficiencies by reviewing the processes, policies and strategies, identify streaming opportunities and enhancement needs to cope with business changes
  • Ensure all processes of the department comply with the internal control standards, group compliance policy and external regulatory requirements

Requirements
  • University degree in Business Administration, Finance or related disciplines 
  • Minimum 3 years' experience in banking industry, with knowledge in call centre operations and project management preferred   
  • Strong analytical, presentation and interpersonal skills
  • Excellent command of written and spoken English, Cantonese and Mandarin
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. 

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