HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Wholesale Servicing - INTEGRATED CLIENT SERVICING_TKH.

Principal responsibilities

• The roleholder is responsible for overseeing the end-to-end wholesale servicing process delivered by the team based in Guangzhou, ensuring a seamless and efficient experience for our wholesale banking clients. This role involves managing a large team, driving process improvements, and maintaining a strong risk management framework. 
• Collaborate with cross-functional teams to ensure seamless experiences for clients, across GPS, Wholesale Operations, MSS Operations and others.
• Collaborate closely with the Central Wholesale Servicing Team to measure, manage and improve the service proposition across supported business sectors.  Ensure a strong focus on continuous improvement is followed to realise efficiencies and enhance the service proposition.
• Contribute and lead on global programmes looking to drive consistency, standardisation and best-practices across the globe in order to deliver an exception and consistent servicing offering to our customers.
• Spearhead delivery of Microsoft Dynamics, Co-Pilot and other AI-based solutions in order to support delivery of global Future-State Architecture. 
• Close partnership with the Business in order to shape and agree the service proposition which could include: MI management, agreement on SLA’s and interaction with client base. Responsible for ensuring team members understand the role and the requirements of the business, work to a set of consistent processes and deliver consistently according to the service agreements made with the business areas.

• Manage stakeholder relationships, ensuring excellent communication and collaboration.
• Understand clients' business needs, objectives, and expectations to provide tailored solutions and services.
• Proactively identify and address potential issues, ensuring client satisfaction and retention.
• Manage stakeholder relationships, ensuring excellent communication and collaboration.
• Develop and implement strategies to improve the efficiency and effectiveness of the Relationship Service Management function, leveraging data-driven insights and process improvement methodologies. 
• Assist in the development and implementation of process improvements to enhance efficiency and reduce operational risks.
• Help to break down complex concepts and processes for the team, ensuring clear understanding and alignment with transformation initiatives.
• Maintain a strong focus on risk management, ensuring all activities are conducted within the established risk framework.    

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.