HSBC Group

The position is key to coordinate the functions of CAR process, maintaining a controlled, efficient and aligned process according to HSBC's strategy, in order to achieve product placement goals, profitability, and the expected service level to become the best competitor in the car loan market.

The position requires collaboration, synergy, and communication to the sales team, to provide support for the placement of the product.

• Synergy and communication to the sales team, to attend the needs related to the process with the internal areas.
• To maintain efficient and stable processes, always seeking the continuous improvement, automation, quality, and control.
• Origination management teams.
• Mapping or implementing controls to mitigate fraud.
• Coordinate and attend process and control Governance forums.
• To generate metrics that allow to monitor controls and processes.
• To attend audits and internal control issues in timely manner.
• To be aware of operational risks and losses during the execution of the processes under their responsibility, in order to promptly escalate incidents, risks, and concerns, seeking and executing appropriate actions.
• To train about the process to the different areas involved in the process and the sales team.
• To fulfil the compliance regulations related to the process.
• Documented processes.
• Synergy and communication to suppliers.
• To replicate the best practices of the market, to maintain the best reply time throughout the process.

• Operational processes, control, and regulatory issues experience
• Team management skills
• Bank systems knowledge
• Ability to maintain synergy and communication to the sales team.
• Decision-making
• Leadership
• Effective communication
• Teamwork
• Work under pressure
• Good judgment use
• Equal treatment
• Analytic and continuous improvement skills

We are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”

At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.