Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking a high calibre professional to join our team as a Business Analyst.
Principal Responsibilities
In this role you will
- Collaborate with stakeholders (Delivery Lead, Product Owner, Sales Enablement, COO and Technology) to gather, document requirements for Private Bank’s Sales and CRM tooling upgrade
- Translate business needs into functional and non-functional system requirements, ensuring alignment with HSBC’s transformation strategy
- Conduct gap analysis between existing and target systems, proposing enhancements to address deficiencies
- Support the development of user stories, process flows, and system specifications for agile delivery and act as a liaison between business stakeholders and technical teams, ensuring clear communication of project updates, risks, and dependencies
- Monitor system performance post-launch, gathering feedback to drive continuous improvements
- Support new feature launch training and tracking of overall adoption
Requirements
To be successful you will need
- Strong product management and business analyst skills and technical knowledge of Private Banking and client life cycle management
- Proven track record in streamlining complex processes and ability in working across multi-disciplinary and multi- culturally diverse work environments
- Strong analytical background and proven ability in analytical rigor, strong in data analysis. Experience of AI tooling implementation in banking industry would be a plus
- Outstanding relationship management and influencing skills and Analytical mindset with strong problem-solving and decision-making abilities
- Fluency in Cantonese, English, and Mandarin. Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
- High level of drive and motivation to ensure successful delivery of complex initiative
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.