HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Design and Architecture Manager

Principal responsibilities

• To develop relationships with the key stakeholders and senior management both within MSS (IT, SSV Products, Markets Asset Classes, Operations, major delivery projects) and with other parts of HSBC like Digital Business Services.
• To develop an in-depth understanding of MSS’ business and products to be able to comprehend touch points, their impact and what MSS Ops and MSS are aiming to achieve through their strategic change programs.
• To develop an understanding of the business strategies, drivers and objectives of MSS business units; To use this knowledge to be able to make recommendations on preferred Operating Model states; Identify book of work to deliver devised end-states and work with change leads to prioritise.
• Work with change leads and the business to design the future state, including organisation structures, location strategy, roles and responsibilities, MI, governance, technology (working with tech architects) and data (working with data architects).
• Help shape and drive the strategic business design of MSS Operations across all services; To support the ongoing running of Operations Design Authority and delegated workstreams thereof.
• To supervise the development of end-to-end process models, when required; To work closely with multiple stakeholders in defining preferred solutions for future architectures, and to facilitate agreement on the preferred way forward.
• To develop a broad understanding of processes and business architecture across MSS businesses; To monitor changes to existing operating models and advise potential impacts and risks of such changes.
• To organise and lead stakeholder governance sessions and communication; To plan and lead workshops with multiple stakeholders; To prepare regular stakeholder updates for senior management; To be able to communicate the contents of models and key concerns at different levels of the organisation, ranging from operations staff to senior executives; To prepare adhoc presentations as required to focus on particular issues, risks or options.
• To contribute to keeping team set up and staffed with employees of the right profiles and within budgets (mixing AOP and alternative funding sources)

• In-depth knowledge of business design and creating target operating models; In depth knowledge of business architecture principles and industry standard frameworks.
• Experience within Financial services especially within a TPA / Investment background; Experience in delivering change within an investment management environment, including experience in both large-scale programmes and projects as well as smaller-scale change requests. Must include practical understanding of software development lifecycles and methods, including requirements definition and testing in both waterfall and Agile environments.
• Bachelor’s Degree in business or IT subjects or good secondary education coupled with relevant extensive experience; General awareness of business, regulatory and technology change within investment management is essential.
• Extensive experience in the Investment Management industry environment, spanning processes in front, middle and back office areas; Experience within a service provider supporting the delivery of Products (such as Middle Office, Accounting, Prime Broker or Custody services) to investment management clients.
• Demonstrates a solid grasp of the technology and systems supporting the above products.
• Exceptional analytical skills including modelling of business processes, dataflows and application system topologies; Experience with several modelling methods and tools, ideally with solid experience in using Visio to produce flow diagrams.
• Ability to absorb new information rapidly, and to quickly formulate responses and new ideas is crucial; Flexible approach to working around obstacles or finding alternative ways to gather information and deliver solutions.
• Able to work in a forceful yet tactful manner with other team managers to gain access to information and to gain commitment of their resources for workshops and reviews; Team player and people motivator; Must be an inspirational leader and excellent people manager
• Excellent verbal communication skills, particularly the ability to move discussion rapidly to core issues and not to be deterred by potential conflicts in tackling controversial issues; Excellent relationship management and networking skills across business divisions, locations and organisation levels from operations staff through to senior executives.
• Possess the strength, knowledge and gravitas to challenge assumptions and the status quo whilst maintaining relationships; Enthusiastic and confident with excellent written and verbal communication skills. Ability to provide clear and concise management information to stake-holders and sponsors.
• Self motivated and self-organised with solid time management and personal organisational skills.; Ability to multi-task and work on multiple project workstreams; Ability to cope with ambiguity and lack of information, and to remain focussed on delivery of key objectives despite such uncertainties.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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