Job description
Digital Business Services (DBS)
Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.
CIB COO focuses on these key priorities:
• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.
We are currently seeking an experienced professional to join our team.
· Delivery Credit & Capital Management (CCM) COO OKRs across the country
· Provision CCM COO services in line with agreed SLAs, KRIs and KPIs
· Manage CCM COO FRP, budgeting and planning processes
· Lead and manage the delivery of credit and lending services, ensuring all service and performance measures are hit
· Land the transformation and digitization of the CCM COO journey and lead local initiatives to improve and re-engineer processes
· Monitor and analyze customer feedback, identifying key areas of focus to significantly improve customer outcomes
· Align with global strategy and direction: collaborate with global stakeholders, including technology, DBS, WCR, the global business Coverage teams, digital channels and products to set the overall strategy and direction for the wholesale credit and lending journey in the country.
· Establish and lead governance frameworks to ensure risks and issues related to the Credit & Capital Management journey are escalated to country, regional, and global stakeholders and resolved in a satisfactory manner. Oversee the management of financial and non-financial risks pertaining to the CCM production in partnership with Regional NM/Business Risk.
· Act as the Regional Business Service Owner for Credit & Capital Management across CIB, ensuring service resilience. Be the Global End-to-End process owner for Credit & Capital Management on behalf of the CIB Global Business. Ensure risk and control management across the end-to-end controls, meeting all SOX obligations.
· Own the OKR, KPI and SLA management framework, maintaining service management oversight pertaining to both operational and control performance across all CCM COO CTB & RTB services end-to-end.
· Work with technology and transformation teams to define the overall technology strategy for CCM COO, reduce legacy technologies, and drive a culture of innovation by developing cutting-edge automation, capability, and business solutions leveraging next-gen technologies, Al, and analytics.
· Represent CCM Services in front of regional stakeholders and at regional fora
· Unify and provide direction to a dislocated set of smaller teams, fostering a sense of unity and purpose and embed the Target CCM services operating model
· Develop and maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.
Requirements
To be successful in the role, you should meet the following requirements:
· Minimum of 10 years of experience in wholesale credit and lending, with a strong background in coverage, credit management or operations
· Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
· Business-minded leader with strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders.
· Expertise in credit risk management, control assessment, and SOX compliance.
· Experience in driving digitization and customer experience improvement initiatives.
· Excellent analytical and problem-solving skills, with the ability to consume large volumes of customer feedback and distil key areas of focus.
· Strong communication and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organisation.
· Great team player with a positive attitude, energy and enthusiasm.
· Promote a collective culture to spread experience and best practice and live the Group Values.
· Ensures all relevant employees are included in valuable, strong, two-way communications.
· Interacts with control owners, CCO, CIO, Third Party Engagement Managers, BCIM and Risk Stewards are provided to understand the entirety of the service.
· Interacts with GBGF and Portfolio Leadership including the VS Technology Lead
· Works with their Markets counterparts to understand local nuances and drive timely capture of changes.
· Give timely, honest and constructive feedback to others.
· Promotes innovative and lateral thinking approach for devising solutions.
· Provides peer coaching to help colleagues develop system and process knowledge.
· Bring thought leadership and governance around the internal and external lending ecosystem.
· Deliver fair outcome for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
· Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people
· Well-developed financial and analytical skills with capacity to process high volumes of complex information, synthesise key themes and make valid recommendations
· Highly effective communication skills (oral, written and presentational)
· Ability to work accurately and achieve tight deadlines with limited supervision
· Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
· Self-motivation, and a proven rapid learning capability in a changing environment are essential
· Drive and tenacity to ensure change is effectively implemented in a matrix environment
· Committed to personal and professional development
· Able to work independently, proactively and under pressure against multiple deadlines
You’ll achieve more when you join HSBC.
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Issued by HSBC Bank (China) Company Limited