HSBC Group

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Client Propositions.

Principal Responsibilities

Employee Banking Solution is pivoting to Employee Workplace Solutions (EWS) to align and deliver the affluent and wealth strategy of IWPB. It will be a key driver of customers as we achieve our goal of becoming the best wealth manager in Asia and Middle East. EWS will make two strategic pivots – (a) focus on value sectors across professional services, ICG/FIG. tech and health care to attract more of Premier and EA employees and (b) deliver wealth at work in partnership with HRs to increase employee financial confidence. 

• Lead the go-to-market (GTM) strategy, support new product and feature launches with proposition framework and training materials 
• Collaborate cross-functionally with product, marketing, sales and frontline teams to deliver on proposition roadmaps, ensuring the proposition is reflected consistently across employer onboarding, internal comms, and user experience 
• Manage the testing and iteration of propositions using performance metrics, customer feedback and market research 
• Execute the B2B2C engagement strategy, implementing how we attract, onboard, activate and retain both employers (B2B) and employees (B2C)
• Drive adoption and engagement through timely and regular customer communication, servicing, and platform management 
• Prepare and present governance documentation for risk stewards and stakeholders review to facilitate governance approval process for project initiatives and ensure timely compliance with internal approval timelines
• Compile and submit regulatory reports as required by local regulators and collaborate with risk stewards to ensure adherence to relevant laws and policies
• Process and track invoices and payments, prepare journal entries and tax register. and reconcile accounts to ensure accurate financial and tax reporting
• Maintain customer database to ensure data integrity, monitor customer screening and engage with risk stewards to address any risk and compliance issues

• Proven experience in proposition development, project operations, product marketing, or strategic marketing
• Strong understanding of customer insight, segmentation and communication
• Detail-oriented with a focus on governance, compliance and regulatory requirements
• Excellent communication and stakeholder management / influencing skills
• Ability to collaborate across global functions, lines of business, and geographies
• Analytical mindset with the ability to use data to drive decisions
• Ability to think strategically and execute operationally
• Experience in B2B or B2C sectors, driving growth and engagement in a startup, innovation or new venture context
• Experience in digital transformation or innovation-led environments
• Experience within a regulated environment or balancing compliance and innovation

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.