Job description
The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.
• Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Use professional and technical expertise to provide credible observations and recommendations to others
• Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it
• Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders
• Understand and describe which products and channels relate to specific customers
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
• Help to understand clients' needs in order to improve our offering to existing customers
• Provide guidance and supervision to junior team members.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to the development and implementation of a risk aware client management culture
• Strong English communication due to Multinational clients interaction
Requirements
• Good level of English for medium to advanced understanding and communication (desirable not Mandatory)
• Solid Customer service and attention skills
• Good organization and administration skills
• Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange and payments.
• Comprehensive knowledge of the HSBC Group's inter/intra clearing systems
- Good communication skills
- Negociation skills
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”
At HSBC we are focused on guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.