Job description
Join HSBC and Make an Impact in Your Career!
Are you looking for a career where you can truly make a difference? At HSBC, we recognize and value your contributions, and we invite you to be part of our dynamic team as a Consultant Specialist in our Enterprise Technology department. In this role, you will influence our service delivery efficiency while driving innovation using the ServiceNow platform.
Principal responsibilities
- Develop and deliver software functionalities that enhance overall business efficiency and align with IT strategy.
- Propose and implement solutions to meet business requirements, ensuring cost-effectiveness and timely delivery.
- Create and update technical documentation to ensure clarity and continuity.
- Oversee multiple development projects, fostering innovation in processes and tools.
- Automate routine tasks to enhance operational efficiency and free up resources for strategic initiatives.
- Maintain proactive communication with stakeholders to ensure alignment and transparency.
Requirements
- 6+ Years Proficiency in an object-oriented programming language (e.g., Java, JavaScript, C, C++) with strong analytical and problem-solving skills.
- Familiarity with Agile methodologies to adapt and thrive in a dynamic environment.
- Knowledge of with IT Service Management and/or ITIL
- Excellent communication skills to collaborate effectively with team members and stakeholders.
- Both spoken and written English communication skills with experience of adapting style and approach to the audience and message to be delivered.
- Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines.
Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability.
Preferred Qualifications:
- Experience on the ServiceNow platform or Similar product is a plus, particularly with ITSM modules, OOTB functions and customization capabilities.
- Development experience on APIs and access control.
- ServiceNow Certification
- Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases
You’ll achieve more when you join HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.