HSBC Group

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Experience, LAM Stream Lead

Role Purpose:

Operating within the Cybersecurity Global Defence function and under the management of the Global Head of Cybersecurity Operations, the Global Cybersecurity Operations (GCO) team provides a coordinated suite of “Network Defence” related services and are responsible for the detection and response to information and cybersecurity threats across the global HSBC assets and estate.

 The GCO team is split into four distinct sub-functions:

• Monitoring & Threat Detection (MTD) – Monitoring, detection, alerting and triage of initial cyber-threat events.
• Incident Management & Response (IMR) – Management and deep-dive investigation and response to cyber-incidents.
• Information Protection & Response (IPR) – Management and response to information and data security incidents.
• Strategic Innovation & Operations (SIO) – Continuous improvement of cyber-threat detection capabilities and process automation.

Critical to the success of GCO are its close partnerships with other Cybersecurity Global Defence teams including Cybersecurity Engineering, Service Reliability Engineering, Cyber Intelligence & Threat Analysis teams and the wider HSBC businesses and functions.

Main Activities:

• Monitoring and Threat Detection Analysts are responsible for monitoring multiple HSBC networks simultaneously using the latest threat detection technologies to detect, analyse and respond to cyber security incidents. The Analyst will follow detailed processes and procedures to identify and analyse these incidents, escalating to and supporting more senior analysts based on the severity and potential impact of the incident.
• The primary responsibilities of the Analyst are:
• Monitoring the entire global HSBC technology and information estate for new attacks and log them to appropriate systems.
• Triaging potentially malicious events to determine severity and criticality of the event.
• Responding to alerts from the various monitoring/detection systems and platforms within defined SLAs.
• Following detailed processes and procedures to analyse, respond to and/or escalate cyber security incidents.
• Supporting cyber security incidents through to eradication and feedback lessons learned, in to improved cyber resilience.
• Analysing network traffic using a variety of analysis tools.
• Monitoring security appliance health and perform basic troubleshooting of security devices; notify security engineering as necessary for malfunctioning equipment.
• Analysing malicious artefacts obtained from network monitoring with a focus on generation of threat intelligence and service improvement.
• Identifying and developing new ideas to enhance our detection capability (Use cases) and mitigations (Playbooks) across the security platforms.
• Reviewing and validating new Use Cases and Playbooks created by Cybersecurity colleagues.
• Researching emerging threats and vulnerabilities to aid in the identification of cyber incidents.
• Applying structured analytical methodologies to maximise threat intelligence growth and service efficacy.
• Supporting handovers to other teams and countries at the start and end of the working shift.
• Contributing to the continued evolution of hunting, monitoring, detection, analysis and response capabilities and processes.
• Training, developing and mentoring colleagues in area(s) of specialism.
• Collaborating with the wider Cybersecurity (and IT) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose.

• 3+ years of experience in similar cyber security analyst role
• Good investigative skills and insatiable curiosity.
• Instinctive and creative, with an ability to think like the enemy.
• Strong problem-solving and trouble-shooting skills.
• Strong communication and interpersonal skills, with proven ability to communicate technical topics to diverse audiences.
• Good understanding and knowledge of common industry cyber security frameworks, standards, and methodologies, including OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.
• Ability to speak, read and write in English, in addition to your local language.
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Technical Skills

•  Experience analysing logs for indicators of compromise, collected from various network monitoring devices such as firewalls, IDS/IPS, web proxies, email filters, etc.
• Excellent knowledge and demonstrated experience of common log management suites, Security Information and Event Management (SIEM) tools, use of “Big Data” and Cloud-based solution for the collection and real-time analysis of security information.
• Good knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc.
• Good knowledge and demonstrated experience of common operating systems and platforms to include Windows, Linux, UNIX, Oracle, Citrix, GSX Server, iOS, OSX, etc.
• Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suites.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***