Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking a high calibre professional to join our team as a Digital Market Activation Manager.
Principal Responsibilities
In this role you will
- You will work with Global Digital Product Owners and other delivery areas such as Value Streams, regional IT and is actively engaged with local Digital teams and their business stakeholders, to ensure digital change is embedded
- Reporting to the Senior Digital Market Activation Lead, the role holder will be responsible for the proactive support for part of a portfolio of digital initiatives highlighting and taking action to mitigate risks and issues, ensuring deliveries are on time and to quality standards with minimal disruption
- Accountable from initial engagement through to ongoing feature enablement providing digital change consultancy services to a market(s) and supporting all business readiness activity
- Ensuring markets are fully equipped to undertake all business readiness activity associated with an individual release of new features (including training, communications, operational impact assessment, procedures, MI, release approach, go to market planning etc.)
- Support for facilitating delivery of local training to markets (contact centre/network) to support releases
- Management of staff and customer pilot activities to ensure that digital features are successfully rolled out to customers. Proactive management of change activity across a portfolio of Digital initiatives highlighting and taking action to mitigate risks and issues, ensuring delivery is on time and to quality standards with minimal disruption
- Accountability for ensuring local market benefits are met through tracking and reporting of feature performance in market. Accountability for robust planning activity across the Market Activation function to optimise use of resources between teams
- System interface with Value Streams, Digital Product Managers and the Business, with particular focus on ensuring the teams are aligned and the business is aware of progress
Requirements
To be successful you will need
- Experience of working directly with individual markets or a region to support local business readiness activity needed for delivery of digital change
- Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
- Excellent analytical, planning and governance skills
- Subject Matter Expertise of digital channels, including technical, marketplace and customer considerations
- Subject Matter Expertise in internal/external communications, operational impact assessment, training, migration and implementation planning
- Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business. Highly developed communication skills, both written and verbal, to explain complex or technical issues
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.