Job Advert Details
At HSBC Bermuda, we’re a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our International Wealth & Premier Banking team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business.
In this role you will:
- Ensure the product offerings and digital journeys are performing as expected, and look to drive optimisation based on data and insight
- Deliver sustainable savings and operational efficiencies by standardising systems, removing or automating processes in the journey design
- Work with delivery, architects, and engineering on development and resilience of underlying platforms
- Manage cross-reporting with digital channel and customer experience teams to drive improvements with business outcome leads where needed
To be successful in this role, you should meet the following criteria:
- Solid business analysis and design skills, with a background in business, operations and technology focused projects
- Experience following agile methodologies and project management processes in digital transformation projects performed within the Financial Services industry
- Understanding of customer needs and trends, with an inquisitive mindset and passion for determining future needs
- Effective and accountable team player who can manage across a range of stakeholders
- Customer focused, with a commitment to understanding and improving the end-to-end customer journey
When you join HSBC, you’ll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as:
- Salary and benefits designed to give you a solid foundation for the present and future
- Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities
- Flexible working environment
- Range of resources to support your mental, physical, and social well-being
- Opportunities to work internationally, and join a range of Employee Resource Groups
Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.