Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
Principal Responsibilities
In this role you will
Identify business opportunities and customer needs and participate in the preparation and development of annual business plan and budget
Assist the Head of Retail Business/CEO in formulating and implementing, market aligned business directions, provide input on business initiatives and projects
Monitor, supervise and motivate daily activities of Sales Team to align with company strategies and business objectives
Manage client engagement activities and enhance quality of customer service conducted by Sales Team
Identify gaps or weaknesses in controls or customer service and formulate training and development for Sales Team accordingly
Handle and resolve customer complaints on timely basis
Collaborate with other business lines for implementation of Group’s business strategy and change management
Management oversight on daily licensed activities of company, and offer guidance to Sales Team on licensed activities
Requirements
To be successful you will need
University degree in business, finance or related discipline
Type 1, 2, 3, 4 License of SFC
Relevant management experience and control roles in the above-mentioned licensed areas
Previous experience in trade surveillance, sales quality or customer contacts is an advantage
Knowledge in financial products and services
A team player with ability to work independently with minimal supervision
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.