Job Advert Details
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.
Role Overview
The Equity Derivatives Client Support Lead is responsible for managing a team of technical support specialists who provide first-line support to equity derivatives traders and stakeholders. The role focuses on ensuring operational excellence, risk management, and production stability for equity derivatives systems, including Sophis and related platforms. The Lead will drive incident management, regulatory compliance, and continuous improvement initiatives, while fostering collaboration across global teams and supporting the strategic objectives of HSBC’s Markets & Securities Services business.
Key Responsibilities
- Lead and mentor a team of support specialists, ensuring high-quality technical support for equity derivatives trading activities.
- Oversee intraday risk calculations, instrument setup, trade booking, integration, and troubleshooting.
- Manage the lifecycle of incidents and Flash reports, ensuring timely escalation, resolution, and communication.
- Coordinate follow-the-sun support, including seamless handover with global teams and other regions.
- Provide support for regulatory inquiries and audits.
- Maintain strong relationships with traders, IT, and business stakeholders, ensuring client expectations are met.
- Drive compliance with GCIO operational resiliency priorities and production mandates.
- Champion automation, AI integration, and SRE (Site Reliability Engineering) initiatives to improve platform stability and reduce manual toil.
- Support onboarding and knowledge transfer for strategic and non-Sophis applications.
Information
Required Skills & Experience
- Strong technical background in equity derivatives support, risk management systems (e.g., Sophis), and production operations.
- Proven leadership and team management experience in a high-pressure trading environment.
- Excellent incident management, problem-solving, and stakeholder communication skills.
- Experience with automation, AI integration, and SRE practices is highly desirable.
- Familiarity with regulatory requirements and operational risk controls in financial services.
- Ability to work effectively across global teams and time zones.
What Success Looks Like
- Consistent delivery of high-quality support with reduced incidents and escalations.
- Measurable improvements in production stability, automation, and compliance.
- Strong team engagement, knowledge sharing, and cross-regional collaboration.
- Positive feedback from traders, business, and IT stakeholders.
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.