Job description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Fraud Operations Investigation Officer.
Principal Responsibilities
In this role you will
- Act as Subject Matter Expert (SME) station at Distribution branches to proactively combat financial crime and protect customers from fraud and scam activity
- Monitor high-risk transactions and behavioural alerts using fraud detection systems
- Contact customers via telephone or face-to-face at branches to validate suspicious transactions and identify potential scams
- Educate customers on scam red flags and persuade potential victims to refrain from transferring funds to fraudsters
- Collaborate with law enforcement for the prevention/intervention of scam cases and monitor suspicious money mule activities
- Partner with the offshore fraud operations team to ensure effective and efficient fraud detection and investigation functions. Ensure thoroughness, accuracy and compliance with all relevant regulations and internal policies
- Communicate information on the most significant investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risks
- Stay abreast of industry trends and developments related to bank fraud and implement best practices to mitigate risks
Requirements
To be successful you will need
- Ability to convince aggressive customers and de-escalate high-stress situations
- Effective communication, interpersonal and presentation skills to build relationships with customers and internal stakeholders
- Strong understanding of bank regulations and industry best practices related to fraud risk management
- Solid experience of fraud investigation and detection methodologies and techniques
- Ability to work independently and as part of a team
- Passionate and detail-oriented
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.