HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Executive Assistants provide secretarial/administrative support. Role holders will exercise confidentiality, tact and diplomacy skills and will have sufficient expertise in their area to deputise for their superior and/or actively participate in meetings.

They may also oversee small projects and have minor decision making authority/autonomy. 

EAs will support one-to-two MD executives.

What you’ll do

• Consistently ensuring the team meets Performance Level Agreement and business requirements.
• Ensure team operates under the principal of segregation of duty to ensure no single employee has end to end responsibility  for a transaction. 
• Ensure team’s adherence to existing SOPs/DIMs/FIMs.
• Whenever required provide support to the team with BAU activities.
• Deal with internal and external queries via phone and email with a timely resolution, act as secon level of excalation for complex queries.
• Establish and maintain effective relationship with customer business areas and identify areas of improvements in service.
• Manage and take part in cross training to ensure proper coverage across the teams to ensure operational continuity.
• Highlight problematic/ineffective areas and take initiative to suggest ideas to change and improve processes.

What you need to have to succeed in this role

• 3-5 years of experience as an executive assistant or in a similar role.
• Exceptional organizational and time management skills.
• Excellent verbal and written communication skills in English.
• Demonstrating self-confidence and assertiveness in effective communication.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Attention to detail and commitment to delivering high-quality work.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel).

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking