Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
We are hiring a Service Reliability Engineer to join the Digital Business Automation (DigiBA) team in CTO Infrastructure. Our platform provides mission-critical services including Control-M, IBM Sterling File Gateway, and Connect:Direct — supporting thousands of batch and file movement operations daily across HSBC’s global estate.
In this role, you will focus on data-driven reliability engineering — turning insights from incidents, change records, capacity data, and operational KPIs into tangible improvements. You will partner with engineering and operations teams to drive platform stability, identify patterns, and embed proactive practices across our distributed and mainframe-based environments.
What you’ll do
- Analyse incident and change data to identify patterns, root causes, and systemic risks.
- Define and track service health metrics (MTTR, failure rates, change success, etc.).
- Partner with product and support teams to implement reliability improvements.
- Build and maintain dashboards and reporting to support visibility and accountability.
- Support automation and tooling initiatives to reduce toil and improve response times.
- Contribute to readiness assessments for releases and major infrastructure events.
- Collaborate across global teams to ensure service resilience is embedded in ways of working.
What you need to have to succeed in this role
- Experience in service reliability, production support, or platform operations at scale.
- Strong analytical mindset and ability to interpret trends across complex data sets.
- Familiarity with automation/orchestration platforms such as Control-M or IBM SFG.
- Understanding of ITIL principles (esp. incident, problem, and change) and DevOps culture.
- Experience with monitoring tools, dashboards, and reporting solutions (e.g. Splunk, Grafana, Power BI).
- Knowledge of distributed systems, batch processing, and file transfer workflows.
- Proactive communicator with strong documentation and facilitation skills.
- Passion for continuous improvement and a user-oriented reliability mindset.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
- Hybrid working with on-site collaboration as a key element of team culture
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com