Job Advert Details


Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Your career opportunity
At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely.  

The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

This role is part of the COO GBGF Vendor Management pillar which aims to manage all GCIO/technology vendors is a consistent and best practice manner.  Vendor Management’s goal is to create consistent and structured approach to managing technology vendors throughout their lifecycle – from selection to renewal or exit – maximising value, addressing risk and aligning performance with business goals.

The role supports HSBC’s Chief Technology Office (CTO) which manages the Technology infrastructure on which the majority of the bank’s applications & services operate on – spanning data centres, networks, hosting platforms, end user devices amongst others. The Vendor Management Analyst role supports end-to-end vendor financial management activities globally across a ~$1bn cost base, including facilitating the planning process for vendor contracts/renewals, facilitating contract approvals, overseeing purchase orders, MI reporting.


What you’ll do
    • Deliver an exceptional service to dedicated Platform– by providing support in end-to-end vendor financial management process.
    • Build strong relationship & collaborate with range of stakeholders: Technical Teams, Finance, Operations Managers, COO team, Procurement and Cost Management.
    • Maintain reports and MI to facilitate the planning process for Vendor contracts/renewals 
    • Create reports/dashboards for critical financial processes.
    • Produce regular management reporting as well as ad-hoc vendor management related analysis & insights for Platform.
    • Provide support in global contracts cost allocations, Rate Setting, business cases,
    • Update forecasts and manage budget/funding and workforce requirements


What you need to have to succeed in this role
    • Customer-first mindset.
    • Strong senior stakeholder management skills. You will interact with senior stakeholders and managers on a regular basis.
    • Solid Vendor Management knowledge and Financial and commercial awareness.  You must have strong experience in Vendor Management area- ideally in a global, large organisation within financial services industry.
    • Proficiency in English. We are a diverse company. Ability to communicate on a business level with everyone is a must.
    • Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
    • Innovative thinking. We don’t settle for mediocracy, and neither should you. You must be able to challenge conventional approach and create new ways of working in dynamically changing world
    • Organised with an ability to manage a large volume of tasks
    • Experience of operating within a complex matrix environment
    • Knowledge of the external environment - regulatory, political, competitor and market


What we offer
    • Competitive salary
    • Annual performance-based bonus
    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Corporate parties & events
    • CSR initiatives
    • Nursery and kindergarten discounts
    • Language classes
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours 
    • Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:
    • Online behavioural test
    • Telephone screen
    • Zoom interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com