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Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The Wholesale Transformation, The Programme and Project Services Manager leads the Project Management Office of a Portfolio, this is a partnership role with the Senior Portfolio / Programme Manager in successfully delivering the portfolio / programme from definition to closure. This role will act as a source of guidance, provide governance and metrics to the global programmes and assisting the Programme Manager for making strategic decisions. This role is responsible for following the HSBC Change Framework, using standard project management methodologies and tools such as Clarity / JIRA / Confluence and working closely with their business colleagues.

What you’ll do:

    • Demonstrates good knowledge of Transformation Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones. Supports the Portfolio / Programme in defining required scope, quality, cost and effort.
    • Understands the impact of change requests to scope, time, budget or effort and helps identifies the new requirements to deliver the project successfully. Tracks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
    • Manages Risks and Issues through appropriate tracking and involving key members of the portfolio / programme /project team as appropriate
    • Assists the Portfolio / Programme Manager with programme/project mobilization including activities such as on-boarding resources and setting up the Clarity plans. Work with Portfolio / Programme Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme/project change control. Helps ensure the portfolio / programme/project team follows all quality assurance processes, Global Transformation Centre Frameworks and the use standard tools.
    • Tracks, reviews and controls portfolio/ programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time, within budget; anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate. Tracks and reports financial performance metrics and builds budget control to manage expenses
    • Support the Programme / Project Manager with closure activities, including post project review and handover. Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals. Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions.
    • Define, implement, and champion use of all the standard PMO methodologies, artefacts and tools in a consistent manner, explaining the expected benefits resulting from their usage
    • Manages any PPM Analysts in the team to ensure they deliver quality work and meet the expectations of the programme

What you need to have to succeed in this role:

    • HSBC Change Framework, Reporting & Insights, Group Tools such as Clarity / GPDM, Risk and Issue Management, Change Control Process & Global Governance Management.
    • Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Portfolio Order Book management & reporting (Investments + Benefits) including GPDM Hierarchy.
    • Portfolio Financial & Resource management: Relationship/Impact assessment between Business Finance ($) and HR (FTE).
    • Key milestone (release planning + road maps) and their relationship to investment tollgates and benefits realization.
    • Thorough understanding of PMO processes, procedures, tools, and reporting standards.
    • Experience in managing senior stakeholders required.
    • Relevant industry certification preferred PMP/P3O/MSP/MOP
    • Certification in Agile.

What we offer:

    • Competitive salary
    • Annual performance-based bonus
    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Corporate parties & events
    • CSR initiatives
    • Nursery discounts
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours
    • Free parking


If your CV meets our criteria, you should expect the following steps in the recruitment process:

    • Online behavioural test (for external candidates only)
    • Telephone screen (for external candidates only)
    • Job interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.


We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com



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