Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
As part of the Chief Technology Office (CTO) Business Management team, you will lead all workforce management activities for the global Operational Resilience and Enablement team.
Ops Res & Enablement is part of HSBC’s Chief Technology Office (CTO) – supporting the technology infrastructure used by the rest of the bank to run applications & services. Ops Res & Enablement has a global headcount of ~1,000 FTE, and a workforce budget of ~$100m USD.
What you’ll do
- Deliver an exceptional service to the Ops Res & Enablement Executive Committee and their Hiring Managers – supporting them to achieve their objectives, whilst balancing against financial & headcount constraints.
- Maintain an accurate headcount plan / forecast; highlighting any risks to meeting headcount targets & providing options to mitigate.
- Contribute to the overall annual financial plan / forecast for workforce costs; highlighting any risks to meeting financial targets & providing options to mitigate.
- Lead the approval process for new headcount requests – applying a reasonable level of critique, whilst ensuring approvals are secured at-pace.
- Interface with external vendors to maintain existing relationships & identify new opportunities for resourcing.
- Support transformational programmes & strategic initiatives (eg: benefit delivery, diversity & inclusion, location strategy, organisational design).
- Produce regular management reporting as well as ad-hoc workforce analysis & insights.
- Deliver through others by co-ordinating all of the above items across the wider business management team – providing leadership as the workforce subject matter expert & an escalation point.
- Solve problems & remove blockers.
- Pro-actively & continually innovate & improve processes.
What you need to have to succeed in this role
- Customer-first mindset.
- Senior stakeholder management skills. You will interact with senior managers and hiring managers on a daily basis.
- Solid Business Management knowledge. We don’t measure experience in years, but you must show that you really know what you are doing with respect to headcount & financial management.
- Proficiency in English. We are a diverse company. Ability to communicate on a business level with everyone is a must.
- Data, reporting and presenting skills. You must know how to analyse and present data in a clear manner.
- Innovative thinking. We don’t settle for mediocracy, and neither should you. You must be able to challenge conventional approach and create new ways of working in dynamically changing world
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery and kindergarten discounts
- Language classes
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking •
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com