Job Advert Details
At HSBC Ireland, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
What you will do:
HSBC Global Trade Solutions (GTS) is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognized by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.
GTS serves as a core service provider for Corporate and Institutional Banking (CIB).
In this role you will:
- Own a portfolio of Premium CIB clients in Ireland, delivering end-to-end service across Core Trade (LCs, Collections, Trade Loans/TradePay) and Guarantees.
- Be the client’s go-to person for transactional support, resolving queries, issues and complaints quickly and accurately within agreed SLAs.
- Partner closely with internal teams (Transaction Services, Operations, Sales, Relationship Managers) to ensure smooth transaction fulfilment and consistently strong service performance.
- Provide practical trade transactional guidance and advisory, supporting clients and internal stakeholders and contributing to account planning and retention.
- Handle, own and resolve clients’ transactional queries, issues and potential complaints.
- Advise clients on trade transactional practices & products: understand clients’ transactional routines, build relationships & identify potential increases in revenue flows for Business Development to explore.
- Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of Trade Finance service performance and increased clients’ usage of self-serve solutions.
- Champion a strong risk and control culture, ensuring adherence to regulations, policies and internal controls while identifying opportunities for process improvement.
You should apply if you have:
- Fluent English communication (written and verbal); French is a plus
- 2–5 years’ experience in GTS products/processes and client service
- Strong knowledge of GTS, especially Core Trade and Guarantees (essential)
- Proven commitment to service excellence and effective client relationship management
- Strong people-management mindset with a genuine passion for serving clients
- Excellent interpersonal, influencing, multitasking and problem-solving skills
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
What you’ll get in return:
Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:
- We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
- You can work your way and will have a say in when, where and how you and your team flexibly work together
- We’ll give you a huge range of resources that support your mental, physical and social well-being, including Employee Assistance Program
- You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
- You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.
HSBC Ireland has been certified “Top Employer 2025” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognizes HSBC as an HR Leader.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
For further information on building your career at HSBC, please visit: www.hsbc.com/careers