Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC’s clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight. As at 31 December 2023, HSBC Asset Management managed assets totaling US$707bn on behalf of its clients.
We are currently seeking a high calibre professional to join our team as a Head of Customer Proposition & Publicity, Pensions.
Principal Responsibilities
In this role you will
- Provide people and business leadership to the Publicity and Customer Proposition team of the Pensions Business, including up-skilling of the team to cater for expanding business needs due to changes in the pension landscape in Hong Kong, changes in the composition of our customers, and evolvement in the ways to engage our customers
- Planning and execution of strategies in the areas of customer proposition, servicing model, especially via digital, branding and market positioning, to enable HSBC Pension business to continue to evolve and remain competitive in the Hong Kong market
- Lead, develop and implement HSBC Pensions’ customer proposition strategy and revamp customer journeys to facilitate acquisition, servicing and engagement with both individual and employer customers
- Contribute to development of more integrated product and customer propositions between Pensions and other business lines
- Develop, plan and execute marketing and communication strategy, campaigns, and activities to strengthen the HSBC brand, and to support the drive for strategic and revenue growth priorities of the Pension Business
- Key contributor towards the effort in creating new digital channels, to enhance customer journeys, including acquisition, servicing and customer engagement
- Lead the effort in developing new digital tools and a new customer support model to facilitate and support customers throughout their entire retirement planning and post-retirement journey
Requirements
To be successful you will need
- Excellent knowledge and experience of wealth and pension market in Hong Kong
- Strategic and innovative thinking, strong analytical, organizational, cross-functional collaboration, communication and presentation skill
- Strong leadership skill and ability to mobilise team members to work together towards a common goal
- Good stakeholder management skill
Opening up a world of opportunity
http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.