Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. 

We are currently seeking a high calibre professional to join our team as a Head of Distribution People Development. 

Principal Responsibilities

In this role you will

Training Needs Analysis 

  • Conduct training needs analysis with regards to regulatory & compliance requirements for new and existing HSBC Life Representatives (Reps) Design & Develop Training Programs
  • Develop training modules on regulatory & compliance with specific learning objectives & outcomes for HSBC Life Reps, and training contents and assessments suitable for face-to-face, online live training and e-learning training delivery
  • Create training contents and assessments that relate directly to the learning objectives & outcomes for tier 1 to tier 3 HSBC Life Reps 

Training Effectiveness

  • Adopt relevant post-training evaluation methodologies to evaluate the respective training modules effectively. Design & develop post-training follow-up & follow-through. Explore & create use of modern technologies to efficiently measure training effectiveness

Scope of Competency Training & related matters and not limited to:

  • Financial Advisory Industry Review (FAIR) - Monetary Authority of Singapore (MAS) Balanced Scorecard; Financial Advisory Process; and Market Conduct in the financial advisory process
  • Review & update of HSBC Life Training & Competency Plan and any other MAS regulatory requirements & HSBC Life internal policies 

Administration of Training Programs

  • Identify leaders/potential advisers & leaders who are eligible for training and prepare training logistics (pre-during-post training) 

Automation & Digitalisation

  • Innovate & automate learnings. Enabling digitalisation in training & development and financial sales advisory tools
Requirements

To be successful you will need

  • Relevant experience in financial advisory competency and/or sales quality
  • Relevant experience in the financial advisory industry
  • Strong understanding of insurance products, financial planning strategies and regulatory compliance (MAS, Financial Advisers Act, Insurance Culture and Conduct Steering Committee etc.)
  • Ability to work collaboratively with senior stakeholders and adapt training programs to align with business objectives
  • Strong analytical skills to measure training effectiveness and deliver improvements
  • Certification in training methodologies (e.g. WSQ Advanced Certificate in Training and Assessment (ACTA)/WSQ Advanced Certificate in Learning and Performance or equivalent (ACLP)) is preferred

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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