Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region.
Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Head of Health Centre of Excellence.
Principal Responsibilities
- Shape, articulate and execute the Health Centre of Excellence Operations strategy in collaboration with cross-functional
- Contribute to the achievement of the Group imperatives by delivering maximum contribution from all Health initiatives by
- Deliver a standardized processes across markets to simplify and improve the scalability of operations whilst maintaining a
- To have overall responsibility for legal and regulatory compliance within the Health Operations and to operate appropriate
- To create and deliver market leadership in service, directly through the deployment of service standards and in
- Accountable for the delivery of high levels of customer satisfaction through service excellence
- Ensuring the delivery of comprehensive and consistent reporting and activity management for achieving the Health
- Operations AOP and KPIs whilst adhering to the Regional Health Operating Model
- Build strong relationships with key stakeholders including Group and market executives for effective communications and
- Foster a culture of learning, sharing, collaboration, continuous improvement and delivery of customer value
Requirements
- Relevant experience in Insurance, including comprehensive knowledge of Health Operations,
- Strong knowledge of technical aspects of Health Operations, with proven ability to implement large scale operating model
- Significant strategic leadership management in complex environments where cultural and operational transformation is
- Strong leadership, stakeholder management, interpersonal, communication and influencing skills to inspire and drive
- Proven experience in applying data and analytics to track performance, identify problems, source solutions and pivot
- High degree of self-motivation to achieve results and inspire trust in others
- Commercial orientation, ability to generate substantial incremental financial contribution
- Exceptional analytical and critical thinking skills to identify and solve problems
- Strong understanding of culture, leadership, coaching and change management
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.