HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

 We are currently seeking an experienced professional to join our team in the role of Infrastructure Monitoring Specialist.

In this role, you will:

Principle Responsibilities – 
•Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services.
•They deliver lasting, preventative improvements that cross the development/operation team divides.
•They coordinate our response to service impacting incidents
•Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort
•Applying their expertise and experience to assist with architecting the next generation of services
•Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required
•Representing ITID “outwards” to manage quality of service delivered.
 
 Customers / Stakeholders
 Stakeholder Engagement 
•Understand & analyze changes in technology & process across the Group / regions that would impact development & support of builds & tools.
•Collaborate with regional teams and global function as required. Ensure understanding of practices within regions and drive standardization amongst regions.
 Communication 
•Communicate project updates / progress, action plans / issues on timely basis.
•Organize & lead meetings with regional teams for development or support of deliverables.
 Escalation Management 
•Proactively identify problem situations and resolve to give maximum customer satisfaction.

To be successful in this role, you should meet the following requirements:
Qualifications:
•Good communication skills to collaborate with Global and regional stakeholders
•Strong fundamentals in distributed systems and networking
•Experience programming in at least one of the following languages: Bash scripting, Python, Java Script, Java etc.
•Experience programing in APIs.
•Experience on DevOps tools like – Puppet, Ansible, Tanium, Git etc.
•Experience in monitoring solutions (Patrol, Truesight, BHOM, AppDynamics, Opensource tools) to create best-of-breed production monitoring, incident detection and response solutions.
•Develop and maintain tools used in problem investigation and remediation.
•DevOps – We build it / We support it.  Participation in regular follow-the-sun on call rotas to ensure adequate out of hours cover for the services.
•Participate in the design and engineering of auto-healing solutions. 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India