Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team.
Principal Responsibilities
· To ensure timely and error free reporting of transactions received at the ISC.
· Act as a point of Escalation and keep a track of high aging cases for the locations mapped and ensure responses are sent in line with complaints Policy.
· To ensure the locations mapped are uniformly following BAU & are strictly adhering to audit requirements.
· To have regular meetings with MFD’s to create awareness of self-service options & latest regulations.
· To use the CRM(SFDC) appropriately & ensure team uses it to capture all activities, complaints, queries & monitor ageing & tagging accordingly.
· To Handle Institutional desk, if applicable & ensure institutional transactions are handled as per the set process. Ensure daily coordination with corporate customers and provide best in class services.
· Manage customer communication effectively to ensure timely resolution.
· Explore and suggest initiatives that contribute to achieve customer delight.
· Interact closely with Mutual Fund Distributors and Sales team to ensure that there is no lapse in service.
· Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner.
· Enhance Customer Service experience through increased sensitivity in managing customer/ distributor interfaces.
· Ensure appropriate record keeping of documents and all branch Controls are maintained in a manner that no adverse comment is marked in Audits.
· Contribute to projects assigned and complete the same as per the Project plan.
Requirements
· A Graduate/ postgraduate with minimum of 2 yrs. of experience in Finance Industry
· NISM Series V-A mutual fund Distributors certification
· Experience in Customer interface
· Trained in MS office
· Communication skills and command over the English language
The location for this role is Ahemdabad
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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Issued by HSBC Global Asset Management (India) Private Ltd