Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
We are currently seeking an experienced professional to join The Global Asset Management team.
Principal Responsibilities
1. Review of customer/ distributor complaints & queries received at RTA CC through Email and timely resolution of the same
2. Complete RCA of complaints and track for preventive and correction action
3. Completion of monthly complaints reportings and MIS
4. Outbound calling activities are completed in a timely manner and projects assigned are reported through weekly MIS to Line Manager
5. Quality analysis of emails of all the agents and provide feedback and trainings to new joiners
6. Ensure SLA met and maintained for Voice activities in the CC
7. Review of High ageing cases to avoid breach of TAT.
Requirements
- A good understanding of mutual fund/security markets
- Good verbal and written communication, team and interpersonal skills
- The inclination to work in a client facing role, with a bent of mind for ‘service’
- Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
- Knowledge of local language will be an advantage
- Valid NISM certification.
The location for this role is Delhi, India
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Global Asset Management (India) Private Ltd