Job description

A Career with Hang Seng Bank 

  

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.  

We are currently seeking a high caliber professional to join our department as Manager, International Payment

 

Principal responsibilities

  • Manage and execute implementation of retail International payments initiatives, ensure quality deliverables which meet internal and external customers’ requirements
  • Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of Retail payment products and services
  • Maintain timely communication with various stakeholders throughout the product lifecycle to ensure requirements are aligned with business objectives
  • Liaise with various stakeholders to manage initiatives to address the changing customer and business needs
  • Prepare relevant strategy papers, business proposals and reports for presentation to senior management
  • Keep abreast of the latest compliance requirements of the Group, Bank and regulatory authorities, initiate necessary internal and external communication plan, internal procedural and system changes
Requirements
  • University Degree or other relevant post graduate qualification
  • Minimum 7 years’ experience in retail international payments product management or related, prior experience in retail international payment, digital channel development or multi-functional projects would be an asset
  • Strong project management skills, ability to work with minimal supervision
  • Numerate, positive, flexible and self-motivated individual
  • Strong business acumen and analytic skills, able to navigate conflicting priorities
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Basic knowledge in database, VBS, statistics and MI would be an asset
  • Proficiency in both English and Chinese

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