Job description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).
We are currently seeking a high calibre professional to join our team as an Officer, Main Treasury, Supplied Services.
Principal Responsibilities
In this role you will
- Follow the standard operations procedures of Main Treasury ATM Ops, which need to be coupled with business / operations environment
- Perform ATM Seed Key Assignment during New Self Service Terminals (SSTs) Set-up / Machine Corruption and control SST programme disk, duplicate ATM safe combination of branches and Express Banking
- Monitor vendor performance ensuring cash replenishment and machine maintenance under dual control adhering to standard operating procedures
- Monitor machine usage, handle machine failures and manage machines with repeated and major problems
- Monitor outsourced agents’ replenishment schedule, liaise with SST GZC and vendors for managing SST problem, outsourced service level
- Manage customer feedback, pacify difficult customers tactfully and patiently and continue improving the current services
- Check and reconcile account balances of GL accounts and prepare Cadency sign off
- Prepare MI, monthly statistics and plan / compile roster. Review and revise working procedures, strengthen security measures and ensure strict policies adherence to guidelines
Requirements
To be successful you will need
- Experience/Knowledge on SSTs operation
- Good communication and interpersonal skills with outsourced vendor
- Excellent communication in a team environment
- Strong command of both written and spoken English
- Proficiency in Microsoft Office applications
- Strong attention to detail under pressure and ability to meet deadlines. Structured, systematic, independent working style
- Flexibility in working different shifts when required
- Availability to work overtime on weeknights and weekends if necessary. Available to outdoor working and work independent
Opening up a world of opportunity
http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.