Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking a high calibre professional to join our team as a Product Manager, Account Solutions.
Principal Responsibilities
- Drive effective interaction across organizational boundaries, including sales, client management, marketing, operations, IT, risk stewards to deliver optimized customer experience
- Develop and maintain good contact with the external Global Payment Solutions market, e.g. partner organizations, industry associations, customers, competitors, regulators etc. to ensure that our strategy remains relevant and effective
- Work closely with channels, including branch, contact centre & digital teams to develop holistic channel strategies to induce customer acquisition & account servicing
- Execute our product programs and achieve the set product performance objectives
- Derive and execute commercialization and revenue initiatives to drive product performance for customer acquisition, retention and maximise utilisation
- Liaise with operations in process design related to the assigned products
- Prepare and maintain internal procedures/manual to support business continuity and improve efficiency
- Making recommendations to, obtaining input from, and validating with Product Management Senior Management and relevant stakeholders
- Embrace and instil continuous improvement methodology
- Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
- Promote an environment that supports diversity and reflects the HSBC brand
- Complete other responsibilities, as assigned
Requirements
- Progressive experience in global payments product wholesales account services management, operations or technology
- Experience in product development, process reengineering or operations with hands-on technology or business transformation experience
- Demonstrably successful project manager in the cash management industry
- Solid understanding of digital and/or self-service platforms related to Account Solutions
- Familiar with current and future industry trends relating to business account proposition or product development
- Strong communication and presentation skills and the ability to effectively work with multiple business partners to develop and commercialize product propositions
- Fluency in Cantonese and English
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.