HSBC Group

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Owner.

Business: Wholesale

Principal responsibilities

The Associate Director, Product Owner will typically be responsible for the below with specific focus on:

• Responsible for the product vision, strategy, roadmap of what is to be built by collaborating with the wider global and regional stakeholders and communicating to the IT, Change and BAU teams
• Responsible for leading the design of Features and Epics, which are broken down into smaller stories within the product backlog in a prioritised order to be built by the Agile delivery teams
• Ensure other IT product owners, Vendors, and Product delivery managers understand all requirements, and they are planned for delivery
• Ensure that the product meets the HSBC quality standards and cover all bases with Risk, Compliance, Legal, Finance and other supporting areas
• Ensure that the product is fit for purpose within different regions and adapt as necessary to enable global rollouts
• Working closely with the IT delivery and architecture teams to ensure that the solution is fit for delivery model
• Working closely with the business architecture and business analyst teams to ensure the product meets the Target operating model and process flows and adapt as necessary
• Work closely with the Programme delivery lead to prepare a product roadmap that aligns with the overall portfolio transformation strategy and portfolio roadmap.

Customers / Stakeholders

Primary customers are:

• Business lines – GBM & CMB
• Functional Teams – e.g. Risk, Group Finance
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional

Other stakeholders on projects will include (as demanded by specific project need):

• Other IT delivery functions
• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

The Product Owner will interact equally with senior management of stakeholder groups and support/coordinate staff as necessary. Governance should be in accordance with Group standards, policy and procedures.

Leadership & Teamwork

• Trusted by colleagues and customers to make balanced, fair decisions
• Ability to collaborate and showcase the product to teams and stakeholders.
• Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working.
• Working across multiple markets and business/functions with multiple delivery and business partner teams
• Defining the approach and dealing with complex requirements and unique projects – often one-off initiatives.
• Management and control of projects to meet exacting timescales.
• Achieve sustainable saves and measurable improvements across the programme as set out in the business case
• The systems and processes involved are often highly technical or require specialist knowledge to understand and effectively support the change programme fully.

• Proven Product Ownership/ Project Management experience in a complex global environment financial services industry.
• Proven ability in leading technology teams using agile methodology and nurturing talent.
• Experience in Credit and lending within commercial / global banking is preferred but not mandatory.
• Excellent decision making and problem-solving ability.
• Proven ability to rapidly develop matter expertise in a range of technical and non-technical areas.
• Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance and business sponsors.
• Requirements gathering experience and conducting design activity with a mix of business, operations, and technology-focused products/ projects.
• Strong negotiation skills.
• Effective written and verbal communication skills with high attention to detail.
• Highly motivated self-starter with proven ability to work collaboratively within teams and to deliver on time.
• Proven ability to rapidly develop matter expertise in a range of technical and non-technical areas.
• Sound judgmental skills to identify and resolve problems.
• Experience in managing resources using appropriate communication, delegation, and planning skills.
• Ability to motivate and lead people, employing appropriate management styles.
• Proven ability to work across regions whilst maintaining a global perspective.
• Ability to work with IT teams to deliver on tight schedules.

Capabilities 

• Develops products propositions and strategy;
• Defines and articulates the features, benefits and value of products for target customers in business
• Develops the organisation, processes and capabilities required to deliver products
• Benchmarks products against competitors/market to build competitive advantage
• Shapes the development of product together with the business

Qualifications and Accreditations

• Industry certification in Agile Product Owner / Product Manager such as SAFE, Scrum @ scale etc. is desirable

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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