Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Project Manager
WPB Transformation and Management
WPB Transformation and Management is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value.
Should you join WPB Transformation and Management, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic project for Wealth and Personal Banking.
We are currently seeking a high caliber professionals to join our department as Project Manager
Principal responsibilities
- Lead the delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas
- Provide PMO support on key initiatives
- Actively monitor the project scope and resources to meet the project schedule and budget
- Work closely with various stakeholders including business users, Group counterparts, operations, IT, audit, legal and compliance to ensure effective project implementation
- Work with various Wealth and Personal Banking businesses on project prioritization to optimize resources usage
- Proactively manage all the potential risks on projects and recommend mitigating measures if required
- Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
- Foster a high engagement team to deliver good quality outputs which exceed user expectations
Requirements
- University graduate in related disciplines or other relevant qualifications
- Minimum of 5 years’ relevant experience in project management
- Knowledge in retail banking business preferred, especially in data & analytics, CRM and AI
- Experience as a project leader in medium-to-large scale projects and/or PMO will be an advantage
- Agile knowledge and scrum master experience will be an advantage
- Being proactive, innovative, with good project management, communication and analytical skills
- Proficiency in both spoken and written English and Chinese
- Ability to adopt a growth mindset and proactively identify and bring about change opportunities
- Great sense of ownership and servicing mindset to ensure efficient and effective front-to-back processes, and excel customer experience.
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