Job description
Role purpose (overall high level summary of the role)
As a Business Delivery Manager and as part of the International Wealth and Private Banking Transformation team we work closely with key stakeholders of Value Streams, Products and Propositions; Technology; Risk; Operations and other enabling teams to successfully deliver solutions for our customers through multifaceted and innovative initiatives and programs to realize the expected business outcomes.
Leading the planning, coordination, and ensuring delivery across all aspects of change across subset of Agile Teams and in support of the Transformation Value Stream Lead. Actively driving business delivery across all aspects of change. Accountable for initiative/program onboarding and administrative duties and deliverables such as the lean business case, working groups, financial and risk management, governance, executive reporting, non-financial risk assessment, approval recording, and documentation.
Support Business in breaking down product vision and roadmap into a backlog of actionable and appropriately sized work items that clarify what needs to be done, in what order and how to know it is done correctly (e.g. Definition of Done).
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
· Responsible for delivery of defined backlog (usually across several Agile Teams) or Business Value Streams, develops the plan, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
· Plans effectively around delivery constraints and optimizes the plan to maximize benefits and identifies, manages to mitigate, or minimize risks, issues, assumptions, and dependencies.
· Ensures the baselined scope, requirements, benefits, schedule, and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is deviation and variance from plan.
· Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to appropriate Senior Stakeholders.
· Responsible for coordinating Change & Implementation activities, engaging with Market Activation for digital channel changes, to ensure completion of impact assessments (customers, colleagues, back end, operations); Go to Market planning, internal & external comms, training, operational readiness, management of pilot, migration and customer launch, go no/no go governance, hyper care support, and BAU handover to ensure the change lands well, there is adoption, contributing to benefits realization.
· Manages project closure and handover to the business.
Requirements
Functional Knowledge
· Planning and Plan Management.
· Risk and Issues Management.
· Global Mindset.
· Decision Making.
· Lead Self and Others.
· Business Case and Benefits Realization.
· Change Adoption.
· Financial and Budget Management.
· Tracking, Reporting and Governance.
· Stakeholder Management.
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”.