Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
• Provide L2 application support to RF services – viz. IFAI (Staff and Customer channel), Risk Factors, IDS
• Perform RTB regular activities – Disaster Recovery/Roleswap Exercise, Data Backup and Recovery Exercise, Capacity Management, Vulnerability Management
• Perform Incident management, problem management
• Perform Continual Service Improvement
• Provide consultation & help other team members when required, to make sure that the team performs activities and resolve tickets on time.
• Identify opportunities to automate Service Management activities.
Requirements
To be successful in this role, you should meet the following requirements:
• 8-10 years of overall IT experience with technology AS400 (RPGLE, CL, DB2)
• Proven working experience in L2 Application Support
• Good knowledge on Incident, Problem management
• Good knowledge on ITIL Framework and Support procedures
• Proven ability to build strong relationships with stakeholders – Business, various support teams, ITID, IT managers
• Good interpersonal and communication skills
• Good analysis and trouble shooting skills.
• Ability to work on different technology, platform etc in addition to AS400
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India