HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The GTS Regional Head of Solutions Implementation is accountable for end-to-end delivery of complex Trade solutions to Commercial (CIB). The role holder will also have oversight for all Product and Channel on-boarding across GTS in Europe and Americas. Working in close collaboration with Coverage, Specialist Sales and Deal Structuring, the individual will need to be both technically savvy and commercially astute, capable of effectively managing a diverse range of functional stakeholders (i.e. Technology, Compliance, Legal, Risk etc.) across a large and geographically diverse matrix-managed organisation in order to delivery complex Open Account as part of the end-to-end Product fulfilment lifecycle. Time-to-market, Time-to-Revenue, Delivery & Commercial Risk mitigation all represent key performance metrics in the role.

As our Regional Head of Solutions Implementation, GTS you will:

• Implementation Methodologies, Tools & Techniques - drive innovation and industry best practice in the development & delivery of client implementation methodologies, tools & techniques, leveraging an ever-evolving FinTech Landscape as part of the end-to-end product fulfilment lifecycle. Develop the tools & techniques to support the provisioning, management and troubleshooting of technology-based issues part of client implementation lifecycle
  
• Programme & Change Management - promote a culture of professional, programme/project leadership in a client-facing delivery environment, with accountability for all implementation activities as part of client transition through the solutions delivery lifecycle to business-as-usual
  
• Client Consultation – Build a truly collaborative client-solutioning model, developing the organisational expertise to facilitate the client decision-making process leveraging the optimum technology solution(s), in line with desired product and technical capabilities and overarching business strategy
• SCF Supplier On-boarding – accountably for all Supplier Acquisition and On-boarding activities associated with Supply Chain Finance, relentlessly focus on individual programme and overall business performance as measured against key on-boarding /revenue KPIs
• Strategy Execution – drive business strategy development and execution; represent the GTS business in key group-level strategy development initiatives as it relates to the ‘client journey’
• Governance & Control - focus on the effective management of delivery, commercial & operational risk as part of deal execution and fulfilment lifecycle.
  Benefits Realization – constantly strive to ensure alignment between projects outcomes, clients’ business objectives and internal value-based success criteria / KPIs
• Continuous Improvement - evaluate and improve the ways in which we work, leveraging the Voice of the Customer and employee feedback as part of an ongoing endeavor to maximize agility whilst driving customer satisfaction and overall business value. 
  

For this role, HSBC targets a pay range between $250,000.00 and $300,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Over 10 years in a client-facing delivery environment, ideally within a global financial service organisation
• Extensive global commercial banking and relationship management experience including an in-depth knowledge of the Trade & Receivables Finance business, specifically Open Account Solutions (Payables & Receivables Financing)
• Experience of Supply Chain Finance Supplier Acquisition & On-boarding
• Significant IT delivery knowledge and capabilities– and ideally of HSBC Trade, SCF and RF IT systems
• Experience in systems architecture, operational efficiency, and client management within the context of Financial Services 
• Expert in Project / Programme Management and structuration of projects and initiatives; client-facing technology delivery expertise desirable
• Experience building, developing, and leading a global team, whilst managing within a complex matrix environment 
• Be considered for Thought Leadership by industry peers
• Ownership of business continuity and improvement of customer journey end to end, from acquisition through to ongoing client management 
• A sound knowledge of all aspects of Trade & Receivables Finance, including detailed knowledge of the trends in within Global Trade market
  

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.